Shipping Policy
Thank you for shopping with us! Here's everything you need to know about how we ship your orders.
Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
We ship worldwide. Estimated delivery times are:
- Europe: 7–15 business days
- Rest of the World: 10–25 business days
Please note that delivery times may vary due to customs processing or carrier delays.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Customs & Duties
International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@osinastore.com and we'll do our best to help.