Frequently Asked Questions (FAQ)

Orders & Shipping

How long does delivery take?

Delivery times vary by destination. Most orders arrive within 7–10 business days. You will receive a tracking number once your order has been dispatched.

Do you ship worldwide?

Yes! We offer worldwide shipping. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking link. You can also contact us at any time for an update.

Products

Are your e-bikes ready to ride out of the box?

Our e-bikes require minimal assembly (attaching the handlebars and front wheel). Full instructions are included, and most customers complete setup in under 30 minutes.

What is the battery range on your e-bikes?

Battery range varies by model and riding conditions. Please check the individual product page for the specific range of each e-bike.

Do your smart glasses and earbuds work with both iOS and Android?

Yes, our tech accessories are compatible with both iOS and Android devices via Bluetooth.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please contact us to initiate a return.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and we will resolve it promptly.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other payment methods available at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through Shopify's secure, encrypted payment system.

Contact Us

How can I get in touch?

You can reach us via our Contact page. We aim to respond to all enquiries within 24 hours.