Refund Policy

At OsinaStore, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

The following items are non-returnable:

Items damaged due to misuse or improper handling
Items returned after the 14-day window
Downloadable software or digital products

2. How to Request a Return

To initiate a return, please contact us at support@osinastore.com with your order number and reason for return. We will provide you with instructions on how and where to send your item.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7–10 business days.

4. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at support@osinastore.com.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at support@osinastore.com.

6. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@osinastore.com.